Returns & Exchanges

3: Do you offer returns and exchanges?

NOTE: THIS APPLIES ONLY TO OUR ADJUSTABLE WINDSHIELD SYSTEMS LINE OF PRODUCTS. 

We understand that sizing is an art, not a science. No size chart will guarantee the perfect fit since two riders of equal height may not sit exactly the same on the same bike due to factors such as posture, inseam, and aftermarket seat or controls modifications.

RETURNS:

* WE ONLY ACCEPT NEW / UNMOUNTED / UNUSED RETURNS *

Entire Product Return
Madstad accepts windshield system products that are new, unmounted, and unused. There is a 20% purchase price restocking and handling fee applied to the refund. Shipping fees will not be refunded. Madstad does not provide return labels. 

Returned products must be NEW.  All others do not qualify for a refund of any amount.

New Size or Color Windshield Only
If you want a shorter, taller, or another color windshield option, you are eligible for a new windshield at a 50% off list pricing within 45 days of product delivery. 

Instructions:

1. Email support@madstad.com  –  (order# - new windshield) in the subject line. In the body of the email, please tell us your full name and the size/color for your replacement windshield.
2. We will email you back with a unique one-time discount code and product link to order the replacement windshield. Then you will be able to place your order for the replacement windshield.

Complete Windshield System Return:

Instructions:

1. Email support@madstad.com with Returns – Order Number in the subject line using the order number of the item(s) you want to return. In the body of the email, please tell us your full name and the reason for the return.
2. IMPORTANT: Wrap the products well to protect from shipping damage, especially the windshields. If you are returning a complete system, we strongly recommend placing a piece of cardboard between the windshield and all other wrapped components in the box, then bind them together. Place a note inside the box including your full name and order number.
3. Ship the package to the address below. We recommend insuring the package in the event that the carrier service is the one who causes the damage or loses the package.

Madstad Engineering
Returns Department / Order Number
1451 E Jefferson St.
Brooksville, FL 34601

4. Once the package is delivered to our facility, we will begin processing your return. You can expect to see your refund within 10 business days.

Return/Change Notes:

1. Replacement windshield must be the same style windshield designed for the same year, make, and model.
2. You may either return or exchange (but not both) your purchase once within 45 days of the original order.
3. Single replacement windshields that aren’t part of a complete system purchase do not qualify for returns or change discount program.