Thank you for your review,
We're disappointed you had this negative experience. We strive to give exemplary customer service and technical support both before and after any purchase, as no matter the individual, we want to ensure the customer is well cared for and has a positive experience overall.
Starting last week on 7/16, we received your first email to us, and since then were in communication with you four out of the five business days leading up to this review. We were really hoping to diagnose the issue fairly quickly so we could help rectify the situation.
We are still available for any assistance you may need regarding your order Monday-Friday from 8:30-4:30 EST.