Questions? Start here first!
We’ve put together a comprehensive list of the most-commonly asked questions, and you’ll find those answers below.
Featured Question: What size windshield should I order? Answer video: https://youtu.be/biFx4_vVGG4
1. How long until my order ships?
Every Madstad windshield system is built to order right here in our Florida factory. That said, our team of highly-skilled craftsmen are fantastic at their jobs, allowing us to offer much faster production times than most custom-made products. Most orders move through production, pre-assembly and packaging within 2-5 business days. --- SOME ORDERS MAY TAKE UP TO 10 BUSINESS DAYS TO FULFILL --- at which point they are picked up by the shipping carrier of your choice. Keep in mind that shipping will take additional time based on your location and the shipping method and carrier that you select at checkout.
We know you’re anxious to receive your order, so we make sure to keep you posted every step of the way! You’ll receive an order confirmation email at the time you place your order so you know it’s been received and is headed into production. We’ll also send a second email when your order ships that will contain the tracking information needed to track your shipment directly with the carrier who is delivering your items.
2: Do you offer international shipping?
Yes, we offer USPS, UPS and FedEx shipping services to many countries, including both standard and expedited options. Please note that import broker or customs fees are not included with these shipping services.
3: Do you offer returns and exchanges?
Yes! While many windshield companies do not accept returns, we understand that sizing is an art, not a science. No size chart will guarantee the perfect fit since two riders of equal height may not sit exactly the same on the same bike due to posture, inseam and aftermarket seat or controls modifications.
With this in mind, we offer several different options for either returning or exchanging your windshield within 30 days of purchase. Be sure to read both the Returns and Exchanges policies to decide which is best for your situation:
If you are not satisfied with your Madstad windshield system, you may return it for a refund of the purchase price minus a 15% restocking fee. Shipping fees will not be refunded, and the customer will pay for return shipping. Returned products must be in like-new condition, and the restocking fee may be increased if the product is returned damaged.
- Email firstname.lastname@example.org with Returns – Order Number in the subject line using the order number of the item(s) you want to return. In the body of the email, please tell us your full name and the reason for the return.
- Wrap the products well to protect from shipping damage, especially the windshields. If you are returning a complete system, we strongly recommend placing a piece of cardboard between the windshield and all other wrapped components in the box, then bind them together. Place a note inside the box including your full name and order number.
- Ship the package to the address below. We recommend insuring the package in the event that the carrier service is the one who causes the damage or loses the package.
Returns Department / Order Number
1451 E Jefferson St.
Brooksville, FL 34601
- Once the package is delivered to our facility, we will begin processing your return. You can expect to see your refund within 10 business days.
If you wish to exchange your windshield for a different color or size, we offer two different options for exchanges.
You may send back your windshield in exchange for a new one in a different size and/or color. Returned products must be in like-new condition, and the customer will pay return shipping on the original product as well as shipping on the replacement product.
Direct exchange instructions:
- Email email@example.com with Direct Exchange – Order Number in the subject line using the order number of the item(s) you want to exchange. In the body of the email, please tell us your full name and the size/color for your replacement windshield.
- Follow the instructions above for returns. Once your original item is received, we will build your replacement windshield, bill you for the shipping cost and get the replacement shipped out to you.
If you’re looking to get a replacement as quickly as possible, our rapid exchange lets you order a replacement windshield at a 60% discount from list pricing. The average cost for rapid exchange replacement windshield is between $50 and- $75 (after the discount).
There is no need to send back the original windshield, so you’ll save time and money on the return shipping. Since your new windshield will ship out in just a few days, this is the quickest way to get a replacement windshield, plus you don’t have to deal with return shipping, restocking fees and waiting for a refund!
Rapid exchange instructions:
- Email firstname.lastname@example.org with Rapid Exchange – Order Number in the subject line using the order number of the item(s) you want to exchange. In the body of the email, please tell us your full name and the size/color for your replacement windshield.
- We will email you back with a unique one-time discount code to order the replacement windshield. Place your order on our website, and your replacement windshield will immediately go into production and be shipped to you as soon as it’s complete.
- Replacement windshield must be the same style windshield designed for the same year, make and model.
- You may either return or exchange (but not both) your purchase once within 30 days of the original order.
- The following products do not qualify for returns or exchanges: single replacement windshields that aren’t part of a complete system purchase, factory demos and used products.
4: Why does a Madstad system perform better than any other motorcycle windshield brand?
5: How do I set the angle on my Madstad system?
Our windshields work best at approximately a 60-degree angle relative to the ground, give or take a few degrees. On the back cover of the installation manual, you will find an angle guide to help you align your shield. In addition, smartphone angle finder (inclinometer) apps may be helpful. Your personal best comfort level will likely be between 55 and 63 degrees, and you will have to experiment a bit to find out what works best for you.
6: Why does Madstad use cast acrylic instead of polycarbonate plastic?
Cast acrylic is more rigid, more optically clear, has better scratch resistance, better chemical resistance for cleaning, easier to mold, less costly and does not cloud or become hazy over time like polycarbonate can. We use a minimum 3/16" (4.5 mm) thick cast acrylic to make our windshields so they are nice and rigid, super-clear and easy to maintain.
Note: Minor anomalies that are characteristic to acrylic are not considered a defect.
7: What should I use to clean and protect my Madstad windshield?
You can use just about any standard windshield cleaner, but avoid any product that contains alcohol. To remove sticky bugs and tar, we've used orange-oil based cleaners like Goo-Gone, Citrus Cleaner or similar, and Meguiar's PlastX which both cleans and polishes out light scratches. After cleaning, if you want the ultimate shine, we recommend All Kleer as the final step (the version made for motorcycles). While this does have a slight amount of alcohol, it was formulated specifically for plastics, has been in use for many years and will not do any harm.
For rain protection, the Rain-X product intended for glass is not recommended for use on our shields because it contains alcohol. There is a similar product called RejeX Polymer Sealant that is recommended for acrylics, so use that instead. It is available online here: https://rejex.com
8: If I don't see my bike, model, year, etc. on your website, can Madstad make a system for me?
We have our complete and most current available product lineup listed on our website. Specific models can be found under the "Motorcycles" and “Adventure Vehicles” options in the navigation menu, which are categorized by manufacturer. The search function will also bring up products by make and model.
If your specific model isn’t listed please check our New Designs page for a current listing of models we are seeking to add to our lineup.
9: What if I am taller or shorter than the heights suggested for shields available?
We offer a variety of sized windshields within each specific system. This, combined with the up/down and angle adjustments that are built into the system brackets, we're confident that you'll find the best size windshield for your application.
10: Do you offer custom windshields?
We do not offer custom windshields, but our many available shapes can be ordered without holes. To do this you'd order from the Shields Only collection. Select the size and color, then click "Add to Cart". During checkout, type in "NO HOLES" in the Order Notes.
11: Where can I go to find out more about the Madstad system?
You can visit fan forum pages for your particular make and model of bike (there are tons of internet forums out there!). Just search "Madstad", and you'll find plenty of reviews. You can also visit our YouTube channel for some video demo’s, as well as connecting with us on Instagram and Facebook.
12: Can I combine two or more discount offers?
We occasionally offer a special promotional discount offer to our email subscriber list. This may not be combined with any other promotional offer.
Still have questions?
Our Sales and Support Team are ready to answer your questions, to help you place an order or to work through any technical issues and get you back on the bike! Get in touch by sending us an email at (email@example.com) or dial 352-848-3646.
For information on becoming a Dealer, Dealer Support and B2B inquiries dial 352 848 3644.