Q: What is your return policy?
If you are not 100% satisfied with your purchase, you have 60 days to return your system for a full refund of the purchase price (less shipping cost). We will only issue a refund of your purchase price if the MADSTAD system is returned in good condition with all the parts originally shipped. If system components are missing or damaged then we reserve the right to apply a minimum 15% restocking fee deducted from the refund amount. For example, if a windshield comes back with irreparable scratches then the order would be subject to a restocking fee. This applies regardless of whether the damage was caused by return shipping or any other reason. Please wrap and package the returning items carefully, especially the windshields. We recommend a piece of cardboard be placed between the windshield and all other components in the box, and we also recommend that you insure the package in the event that the shipper is the one who causes the damage or loses the package.
Windshields can also be exchanged during this period if you find you've ordered the wrong size. We do our best to recommend the right size windshield but there is no way to guarantee it because two 5'11" guys may not sit the same on the same bike (inseam differences, seat differences, one guy slouches while another sits straight up). That's why we have a 60 day trial and unlike a lot of windshield manufacturers, we will take the shield back at full value (if it isn't damaged). Many other windshield companies automatically charge a restocking fee regardless of condition, if they take it back at all. All we require is that you pay for the shipping both ways and return the original in very good condition.
Q: How long until my order ships?
Each MadStad system is built to order in-house, therefore most orders will require 1-3 days before shipping. Lead time depends on several factors so if you would like to receive your order by a particular date, please call or email in advance for availability and shipping options.
Q: Can I get my order sooner?
Depending on items in stock, we may be able to expedite orders (move them up in our production schedule) for an additional 15% of the purchase price. This has nothing to do with the shipping method which you may also need to change if you want to receive your system by a particular date.
Q: What if I don't see my bike, model, year, etc... Can MADSTAD make a system for me?
There is a possibility we may have adjustable windshield systems available for bikes that are not specifically listed on our web site. Contact us by e-mail at email@example.com or you can call us at 352-848-3646.
Q: How do I set the angle on my MADSTAD system?
Our windshields work best at approximately a 60 degree angle relative to the ground, give or take a few degrees. On the back cover of the user manual you will find an angle guide to help you align your shield, and smartphone angle finder (inclinometer) apps are available for download. Your personal best comfort level will likely be between 55 and 63 degrees, you will have to experiment a bit to find out what works best for you.
Q: What if I am taller or shorter than the heights suggested for shields available?
Since our shields are made in-house we can manufacture any size necessary. If you aren't sure which size to order please call or email us at firstname.lastname@example.org and we will work with you on finding the right size.
Q: Why does MADSTAD use Cast Acrylic instead of Polycarbonate plastic?
Cast acrylic is more rigid, more optically clear, has better scratch resistance, better chemical resistance for cleaning, easier to mold, less costly, and does not cloud or become hazy over time like polycarbonate can. We use a minimum 3/16" (4.5 mm) thick cast acrylic to make all of our windshields so they are nice and rigid, super-clear and easy to maintain.
FYI, the canopy of the F/A-18 Hornet supersonic combat jet is made of cast acrylic. If acrylic is good enough for a military fighter jet we feel it is good enough for your motorcycle!
Q: What should I use to clean my MADSTAD windshield?
You can use just about any standard windshield cleaner on our cast acrylic shields, but avoid any product that contains alcohol. To remove sticky bugs and tar we've used orange-oil based cleaners like Goo-Gone, Citrus Cleaner or similar, and Meguiar's PlastX which both cleans and polishes out light scratches. You can get that stuff at most auto parts stores like Advance Auto Parts or AutoZone (in the car polishes section). After cleaning, if you want the ultimate shine we would recommend All Kleer as the final step (the version made for motorcycles).
ANTI-RAIN: Rain-X is NOT recommended for use on our shields because it contains alcohol. There is another product called RejeX Polymer Sealant that is recommended for acrylics, so use that instead. It is available online.
Q: Where can I go to find out more about the MADSTAD system?
You can visit fan forum pages for your particular make and model of bike (there are tons of internet forums out there!). You can also visit our Facebook page for more photos and fan supported content.